Hear from Cisco World Advocate Awards “CX Ambassador of the Yr” winner, John Pell

In November 2021, Cisco’s World Advocacy group hosted the primary ever Cisco World Advocate Awards occasion. We celebrated the top-performing buyer and accomplice advertising advocates in Cisco’s advocacy communities throughout ten classes—placing the highlight on the wonderful work they proceed to do for Cisco. We’re excited to deliver you a particular Gateway Triangle podcast sequence, the place we get to know our World Advocate Award winners and listen to their tales!

John Pell, an Advisory Answer Advisor at ServiceNow, joined us for this particular episode. John gained the CX Ambassador of the Yr Award in 2021 for his work with the Cisco CX group. John has beforehand labored side-by-side with Cisco to improve his clients’ Contact Middle platform to construct and migrate from their outdated platforms to new ones. John’s work now revolves round serving to new and current clients uncover their enterprise wants and implement ServiceNow’s software program to assist them accomplish their objectives. One challenge that caught our consideration was constructing a program that helped staff adapt to the pandemic.

As John defined, “One of many issues that ServiceNow did final yr was construct a COVID vaccination program. We had been in a position to automate the reserving system that allowed the general public to go in and schedule a vaccination.”

ServiceNow additionally works to construct secure office applications that enable staff to soundly work from the workplace. John’s work is powering Hybrid Work for his firm and his clients. Essentially the most spectacular half is that they’re executing on these initiatives in a matter of weeks!

 

The worth of advocacy with Cisco

John clearly excels in his work, however he’s additionally a standout advocate for Cisco. He shared with us that he indicators in to the Cisco advocacy neighborhood as a part of his morning routine to have a look at content material that’s related to him. He says that he finds info there that he wouldn’t have in any other case realized about, which is wonderful to listen to. John additionally provides excellent worth again into our neighborhood together with his considerate and insightful suggestions. He gives data to his friends and really fosters a way of neighborhood.

“One of many issues that I discover most partaking and helpful about Cisco’s advocacy neighborhood is the way in which that it collates the knowledge of Cisco merchandise,” John defined. “It’s the way in which that it’s offered in that bite-sized format. It’s the truth that you possibly can drop in and spend 5 minutes to study one thing beneficial. If this wasn’t there as a platform to interact with, I wouldn’t have realized about some necessary info.”

If you realize John, then it’s no shock that he gained an award with us. We’re so completely satisfied to rejoice his work! Tune in subsequent time for extra from our Cisco World Advocate Awards 2021 winners!

 

Watch extra advocate interviews

You would possibly take pleasure in this interview with our buyer advocate, Andrea West.

 

Be part of us!

For these Cisco clients who haven’t but joined our Cisco Insider Advocates neighborhood, think about doing so. You’ll have the ability to:

• Join with friends in a gamified, on-line neighborhood
• Have a chance to satisfy with Cisco’s executives
• Share your suggestions, questions, and greatest practices
• Get entry to ‘insider’ content material and sources
• Develop your skilled and private model
• Amplify your organization’s success story with Cisco know-how

Able to get began? Head over to the neighborhood and say good day!

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