Google Interview Expertise for IT Assist Engineer

I utilized to Google IT help Engineering Profile by Referral from considered one of my associates, Initially, I offered my Resume and Transcript of all my Semester Exams Outcomes.

Stay Interplay: It was the First Interplay with Product Managers the place they shared the entire hiring course of and the Variety of Rounds of Interplay to be organized by google.

First Technical Spherical: Right here it was a mix of Generic Troubleshooting Situations and Drawback-Fixing Questions. They requested me Questions on sharing from expertise the place I labored in a number one place and requested me if given the prospect to signify once more what enchancment I’ve finished. Coming to the IT troubleshooting they requested me the query Learn how to troubleshoot the Software associated to their Company Device just isn’t working for you what all you may have finished. They’re open-ended questions. There isn’t any proper for them as a result of there may be a number of right solutions Be generic ask as a lot many questions as potential so that you could higher perceive the Drawback. 

After Finishing the primary spherical you’ll obtain a name if you’re chosen and they’ll give you full suggestions they obtained from my Interview with Managers. The subsequent 2 Rounds shall be extra associated to the Googliness and OS, Software program, {Hardware} Ideas, and likewise associated to Pc Networks.

Second Technical Spherical: Right here on this around the Troubleshooting questions shall be a bit troublesome, they are going to verify whether or not you possibly can sort out clients and the way effectively you possibly can deal with clients who will are available in a annoyed temper. They requested me two questions:

• You’re the solely Technical Assist Engineer within the Small Firm and now you might be accountable to resolve their concern, the query is that you’re related with a wired community and your web query just isn’t working how one can resolve the issue.
• If their Laptop computer just isn’t working they’ve a Presentation within the subsequent 10 minutes on how shall be resolving the difficulty. Additionally they requested me the query if somebody in your help division heard somebody offering incorrect data to clients what you’ll you do if the data can hurt the customers.

Third Technical Spherical: On this, they requested me questions like why I need to work as an IT Assist Engineer and about my Commencement expertise. They requested me that they need to Arrange a pc for me if I’m your buyer and so they wished to know the aim of each part.