Efficiency testing the chat app

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With only some weeks to go to our peak season, we needed to make sure that the chat app on our webshop was performing as much as par. An vital a part of our prospects’ questions is answered through this chat app. You may really feel the significance of it to have the ability to deal with a load of questions throughout our peak season. Each our prospects and our customer support specialists couldn’t be let down.

Given the brief discover, we requested Ymor to assist us with their information and expertise to carry out a efficiency check along with us and the provider of the chat software program. The goal was to entry if we may deal with the anticipated peak load. The crew from Ymor was on stage to share the case. An important alternative for us as effectively to take a seat down with them and share within the podcast as effectively. Why? As a result of we turned actually curious. In our notion, we’ve an setting by which we validate efficiency so what did we miss and what did Ymor carry to the desk.

Visitors

Hosts

Peter Brouwers

Peter Paul van de Beek

Shownotes

Introducing voice – Enhance the shopper journey with Intent Recognition and Conversational Analytics