Carrefour Belgium on-line retailer out for months

Carrefour’s on-line store in Belgium is malfunctioning. Prospects of the grocery store chain cannot place orders as a result of a software program system redesign. The outage can final till the start of subsequent yr.

Carrefour is a grocery store chain from France working in 9 further markets, akin to Belgium, Spain, Italy and Poland. The Belgian department operates over 1000 bodily shops and launched its on-line retailer in 2009.

‘Changes of inside programs’

The web retailer of Carrefour Belgium is malfunctioning. This implies clients cannot order groceries on-line for the time being. Similar-day supply service ShipTo does nonetheless work, which ships to Brussels, Antwerp, Genk and Liège.

“Our changes of inside programs require extra time.”

The corporate states on the web site: “Pricey buyer, our changes of inside programs require extra time. (…) Within the meantime, you’ll be able to strive our private shopper service ‘ShipTo’. You too can actually nonetheless go to our shops. We apologize for the inconvenience and hope to welcome you once more quickly on our web site for on-line orders.”

Meals-X Applied sciences bankrupt

In a response to Dutch web site RetailDetail, the corporate says the outage can final till early subsequent yr. This implies its digital doorways will stay closed for months. The issues are as a result of latest chapter of Carrefour’s software program accomplice, Meals-X Applied sciences. The grocery store began working with the Canadian firm in 2020.

The brand new software program is predicted early 2023.

‘Busy with implementation new software program’

The grocery store’s spokesperson Aurélie Gerth says in the identical response: “That’s the reason we’re busy with the implementation of recent warehouse administration software program. In the interim we’ve dialed again the capability of the net store in anticipation of the go-live of the brand new software program, anticipated originally of 2023.”